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Cause: InkJet nozzles are not squirting ink onto the paper.

Reason:
• Clogged nozzles due to dried ink, dirt or debris.
• The circuitry on the printer may be dirty.
• The storage station for the cartridge may be dirty.

Solution:
1) Gently wipe the underneath of the cartridge with a soft towel or moistened tissue.
2) Gently wipe the cartridge and printer circuitry clean with a soft towel or tissue.
3) Use the printer service software to run at least 3 cleaning cycles.
4) If another cartridge fails, the printer may need to be analyzed by a professional.

The cartridge will not register or fit in the printer.

Cause: The printer or the computer is not recognizing the cartridge.

Reason:
• The tape covering the print-head is still on the cartridge and has not been removed.
• The printer may need to be turned off and on before the cartridge is installed.
• The contacts on the cartridge or printer may have dirt or debris on them.
• A clip on the cartridge is preventing the circuitry from contacting.

Solution:
1) Ensure the tape has been removed from the cartridge.
2) Gently wipe the circuitry on cartridge and printer with a soft towel to remove debris.
3) Remove the clip that was placed on the cartridge to prevent leakage during storage.
4) If another cartridge fails, the printer may need to be cleaned by a professional.
5) Turn the printer off and then back on before installing cartridge.

Dark streaks and dragging through the print.

Example:





Cause: Debris being dragged through the wet ink as it is being printed.

Reasons:
• Dirt or debris clinging to the cartridge or cartridge holding carriage.

Solutions:
1) Gently wipe the underneath of the cartridge with a soft towel moistened with water.
2) Gently wipe the underneath of the cartridge holding carriage with a moistened towel.
3) The printer may need to be analyzed by a professional.