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Each customer must contact us by phone or by e-mail to request a Return Merchandise
Authorization (RMA) number for any returns. If the return is made within 60 days of receipt of
the merchandise, the returned merchandise will be eligible for our Money Back Guarantee. If
the merchandise is returned after 61 days, the return will then be handled as a store credit.  All
returned merchandise must be received within 20 days of issuance of  RMA. If an item is
received more than 20 days after the RMA was issued, a store credit will be applied.

If more than one year has passed since the original purchase, the item cannot be returned.  

To obtain an RMA number, call our toll free 877-799-4779 or go directly to our "on-line"
customer service page: click here.

All online & computer show returns:
1. Click on the Adobe PDF logo below
2. Print a copy of your return form.
3. Include in your return box: defective product, completed form and a copy of your invoice or
your invoice number added to your form.

Click on the PDF logo to
download a copy of
Doctor-Inks return form.

If you need a free copy of
Adobe Reader click on the
logo.

If there is a problem with your order that was the fault of Doctor-Ink, we will take the necessary
steps to make it right.  We will be happy to reimburse the customer's ECONOMY GROUND or
US MAIL return shipping costs in the following situations, provided the customer includes
proof of the charges paid:

• The cartridge received was not what was ordered.
• The cartridge received was defective (and you have contacted us within 60 days of receipt)
• The condition of an incorrectly shipped cartridge.

Under no circumstances will Doctor-Ink reimburse any expedited shipping charges for
returned merchandise.

Thank you again for your business.

All uses and depictions of manufacturer names, images, marks and logos are for identification purposes only
and are the property of their respected owners.